Emergency Maintenance Procedure

At All About Real Estate, the safety and comfort of our tenants is a top priority. If you experience an urgent maintenance issue at your rental property, please follow the steps below to ensure the matter is handled as quickly and safely as possible.

What is Considered Emergency Maintenance?

Emergency maintenance includes issues that:

• Pose a risk to health or safety
• Could cause significant damage to the property
• Prevent essential services or utilities from functioning

Examples of emergency issues include:

• Gas leaks
• Burst water pipes
• Electrical faults or power outages (not related to an area-wide issue)
• Fire damage
• Serious roof leaks
• Sewerage overflows

Immediate Steps to Take

1. Ensure safety first: If there is a fire, gas leak, or serious electrical issue, evacuate the property immediately and contact emergency services by calling 000.
2. Turn off services if safe: If possible and safe to do so, turn off the water, gas, or electricity supply at the mains to minimise damage.
3. Contact our office: Notify All About Real Estate as soon as possible so we can arrange urgent assistance. Please contact our team on 0408 108 785, If the issue occurs outside business hours, please leave a detailed voicemail and we will respond as soon as possible.
4. Provide clear details: When reporting the issue, please provide:
   • Your name and contact details
   • The property address
   • A clear description of the problem
   • Any steps you have taken to reduce further damage

At All About Real Estate, we are committed to responding to emergency maintenance matters promptly to ensure the safety of our tenants and the protection of the property.